Therapy Agreement

1. Verified professionals

Every therapist on Kindled is verified. Identity, qualifications and professional documents are checked before anyone can take bookings.

2. Your first session

Your therapist will ask what brings you here, what you'd like to change, and anything important about your life and history. Share only what feels comfortable. They will explain how they work, how often you might meet, and what confidentiality means in your sessions.

3. Privacy and confidentiality

Your sessions and personal entries stay private. There are a few limits to confidentiality, such as a risk of harm, and your therapist will explain these in your first session. How we handle your personal information is described in our Privacy Policy.

4. Fees and cancellations

Fees vary by therapist, speciality and type of therapy. The fee, session length and cancellation terms are shown before you pay. See our Cancellation & Refund Policy.

5. Between sessions

Your therapist may suggest small activities, journals or exercises in the app to try before you next meet. Every few sessions, you'll review what's changing and adjust the plan together.

6. Changing therapist

You can change therapist at any time.

7. Children and young people

For clients under 18, a parent or guardian books the session and gives consent.

8. Not an emergency service

Kindled does not provide emergency or crisis services. If you or someone else is in immediate danger, call 112 or go to the nearest hospital emergency department. For mental-health support at any time, call Tele-MANAS on 14416.

9. Questions