Cancellation & Refund Policy

1. Fees and payments

• Fees are displayed on the Platform.
• Payments must be made in advance.
• Payments are processed via secure third-party gateways.
• Pricing may change with reasonable notice.

2. Cancellations and refunds

• Rescheduling or cancellations must follow Platform timelines.
• Refunds are subject to Kindled's discretion.
• No refunds for missed or late-cancelled sessions.
• Refunds may apply for therapist or platform issues.

These terms form part of our Terms of Use.

3. Contact us